Frequently Asked Questions

Can I cancel or change my order?
Once an order is submitted, it cannot be canceled or updated, including size changes or shipping address corrections. Please double check all details before checking out.

How do I apply for monthly free stickers?
Click Here

What is the holiday shipping schedule?
For orders placed after December 20, 2026, the next shipment date is January 20, 2027. This schedule takes priority over standard processing times, including orders for the USA, United Kingdom and Canada. January 20 is the shipment date, not the delivery date.

How fast do you ship?
Please allow 5 to 8 business days for processing before shipping confirmation, unless the holiday schedule or a different shipping window on the product page applies. Processing time is separate from carrier transit time. Your shipping confirmation provides the carrier and tracking information for that shipment.

Who fulfills my order?
Gelato fulfills our products except for collectible package design boxes. Collectible boxes are handled separately and are not fulfilled by Gelato.

What if my order has multiple items?
If your order includes both Gelato products and collectible boxes, these items ship separately. Processing, shipping and arrival times may differ. Receiving one package does not mean the rest of your order is missing. Check the tracking information provided for each shipment. For help with a shipment, contact shipping@cravehappyclothing.com.

Do you ship to the USA, United Kingdom and Canada?
Shipping options depend on the products in your cart and your full delivery address. Enter your address at checkout to review the options available for your order before paying. Availability for one product does not guarantee availability for every product.

Do you ship to other international destinations?
Availability depends on the items and delivery address. Check the shipping options at checkout for your destination. The United Kingdom and Canada are separate from the European Union, so EU delivery estimates do not apply to those destinations.

How much does shipping cost?
Review the total shipping charge shown at checkout before paying. Orders containing Gelato products and collectible boxes may include shipping charges from more than one fulfillment source. Shipping costs can differ by destination and the items ordered.

Are duties and taxes included?
For international orders, review our Shipping Policy for information about customs charges and import fees. The shipping charge is separate from any applicable customs charges.

What is your return policy?
All sales are final. No refunds.
Exchanges may be available within 14 days only if:

• The item is unworn and unused
• Tags and original packaging are included
• You received the incorrect or defective item

Please contact us before sending anything back.

What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club
PayPal, Venmo, Shop Pay, Shop Pay Installments
Apple Pay, Google Pay, Amazon Pay, Facebook Pay

Do you offer free shipping?
Free shipping depends on the items and offer that apply to your order. Do not assume all USA orders qualify or that free shipping on a Gelato product also covers a collectible box. Review the shipping charges for your complete order at checkout.

Why do Christmas wraps appear on every collectible box?
It’s part of a seasonal Christmas theme that we’ll reveal more about soon! If not in a Christmas wrap it come in a mailbox package.